Search found 117 matches
- Thu Nov 09, 2023 10:57 am
- Forum: Nerian Support Forum
- Topic: Connect Problem
- Replies: 5
- Views: 1418
Re: Connect Problem
Hi, 1. According to your screenshot, Jumbo frames are not enabled for the two network interfaces (MTU = 1500 bytes). Could you please follow the instructions from the Manual to enable Jumbo Frames? 2. Is it possible that your PC and SceneScan are in different subnets? In that case the broad-cast mes...
- Tue Nov 07, 2023 10:02 am
- Forum: Nerian Support Forum
- Topic: Re: Issues in getting started with SceneScan Pro
- Replies: 5
- Views: 431
Re: Re: Issues in getting started with SceneScan Pro
Hi,
I think my colleague has already reached out to you. Could you please return the device so we can address the issues.
Best regards,
Konstantin
I think my colleague has already reached out to you. Could you please return the device so we can address the issues.
Best regards,
Konstantin
- Tue Nov 07, 2023 10:01 am
- Forum: Nerian Support Forum
- Topic: Connect Problem
- Replies: 5
- Views: 1418
Re: Connect Problem
Hi Naoya, I think there are two separate problems: 1. I think Jumbo frames are not enabled. Could you open a command prompt, enter the following command and share the output: netsh interface ipv4 show subinterface In the manual on page 18 you can find instructions on how to enable jumbo frames in Wi...
- Mon Nov 06, 2023 7:31 am
- Forum: Nerian Support Forum
- Topic: Re: Issues in getting started with SceneScan Pro
- Replies: 5
- Views: 431
Re: Issues in getting started with SceneScan Pro
Hi,
I apologize for the difficulties. Could you provide the serial number of the device?
Best regards,
Konstantin
I apologize for the difficulties. Could you provide the serial number of the device?
Best regards,
Konstantin
- Thu Nov 02, 2023 7:44 am
- Forum: Nerian Support Forum
- Topic: Connect Problem
- Replies: 5
- Views: 1418
Re: Connect Problem
Hi, is the device detected by NVCom but you cannot connect? Then the most likely cause is the Jumbo Frames configuration. Typically, our devices use Jumbo frames in the default configurations as otherwise you cannot achieve the the full performance. You would need to enable Jumbo Frames in your netw...
- Thu Oct 26, 2023 7:47 am
- Forum: Nerian Support Forum
- Topic: ruby: sensor restared continously
- Replies: 3
- Views: 560
Re: ruby: sensor restared continously
Hi, Can you try to do do a configuration reset by clicking the button on the maintenance page of the web interface? Is the distorted image that you talk about the color image? The color image is projected to the perspective of the left monochrome sensor (our reference sensor). This only works well f...
- Tue Oct 24, 2023 6:49 am
- Forum: Nerian Support Forum
- Topic: ruby: sensor restared continously
- Replies: 3
- Views: 560
Re: ruby: sensor restared continously
Hi Kessel, there seems to a configuration problem: A disparity offset is still configured, although the current disparity range doesn't allow one. I think this might have been caused by having a disparity offset configured and then switching to a preset with a larger disparity range. We'll make sure...
- Tue Aug 01, 2023 3:25 pm
- Forum: Nerian Support Forum
- Topic: Scarlet: Time synchronization via ntp
- Replies: 4
- Views: 1163
Re: Scarlet: Time synchronization via ntp
Could you share the settings file, which you can download from the maintenance page of the web interface?
- Tue Jul 25, 2023 9:42 am
- Forum: Nerian Support Forum
- Topic: Scarlet: Time synchronization via ntp
- Replies: 4
- Views: 1163
Re: Scarlet: Time synchronization via ntp
Hi, has there been a significant time jump on the computers clock when it restarted? To me it looks like NTP is not syncing as the offset between the clocks is too high (almost 3 minutes). If you disable NTP sync in the settings and enable it again, does the synchronization start working again? Btw:...
- Fri Jun 23, 2023 1:33 pm
- Forum: Nerian Support Forum
- Topic: Scarlet: No Camera Images
- Replies: 5
- Views: 1453
Re: Scarlet: No Camera Images
Hi Luis,
I just sent you an email with return instructions.
Best regards,
Konstantin
I just sent you an email with return instructions.
Best regards,
Konstantin