Search found 120 matches

by k.schauwecker
Tue Aug 01, 2023 3:25 pm
Forum: Nerian Support Forum
Topic: Scarlet: Time synchronization via ntp
Replies: 4
Views: 2583

Re: Scarlet: Time synchronization via ntp

Could you share the settings file, which you can download from the maintenance page of the web interface?
by k.schauwecker
Tue Jul 25, 2023 9:42 am
Forum: Nerian Support Forum
Topic: Scarlet: Time synchronization via ntp
Replies: 4
Views: 2583

Re: Scarlet: Time synchronization via ntp

Hi, has there been a significant time jump on the computers clock when it restarted? To me it looks like NTP is not syncing as the offset between the clocks is too high (almost 3 minutes). If you disable NTP sync in the settings and enable it again, does the synchronization start working again? Btw:...
by k.schauwecker
Fri Jun 23, 2023 1:33 pm
Forum: Nerian Support Forum
Topic: Scarlet: No Camera Images
Replies: 5
Views: 2457

Re: Scarlet: No Camera Images

Hi Luis,

I just sent you an email with return instructions.

Best regards,
Konstantin
by k.schauwecker
Thu Jun 22, 2023 9:00 am
Forum: Nerian Support Forum
Topic: Scarlet: No Camera Images
Replies: 5
Views: 2457

Re: Scarlet: No Camera Images

Hi Luis, we have checked your configuration logs. Judging from the data, the most likely explanation is an electrical defect inside the camera. You would need to mail the camera to our office in Germany for it to be repaired. Before doing so, there is one last thing that you can try, which is to per...
by k.schauwecker
Wed Jun 21, 2023 5:17 am
Forum: Nerian Support Forum
Topic: Scarlet: No Camera Images
Replies: 5
Views: 2457

Re: Scarlet: No Camera Images

Hi Luis,
we are testing your configuration and will get back to you shortly.

Regards,
Konstantin
by k.schauwecker
Tue Feb 14, 2023 8:06 am
Forum: Nerian Support Forum
Topic: supported cameras : is Lt29059 supported?
Replies: 10
Views: 5789

Re: supported cameras : is Lt29059 supported?

Hi Andre,

unfortunately we do not provide pre-manufactured trigger cables for this camera. This means you would need to hand solder a matching cable according to the camera's GPIO port specifications. We can only provide cables for Allied Vision, FLIR and Basler.

Best regards,
Konstantin
by k.schauwecker
Mon Feb 13, 2023 8:03 am
Forum: Nerian Support Forum
Topic: Scenescan Pro Frame Rate Issue
Replies: 1
Views: 1964

Re: Scenescan Pro Frame Rate Issue

Hi, Did I understand you correctly that you are using an external trigger source and not SceneScan's trigger output? How exactly have you wired the triggering? Can you confirm that you get more than 0.88 fps when connecting the cameras with this trigger setup to a PC? What about when you change the ...
by k.schauwecker
Tue Feb 07, 2023 6:40 am
Forum: Nerian Support Forum
Topic: Segfault on AsyncTransfer
Replies: 2
Views: 2757

Re: Segfault on AsyncTransfer

Hi, I have found the problem. It is in imageprotocol.cpp line 304. This line should be changed from std::vector<unsigned char> encodingBuffer[ImageSet::MAX_SUPPORTED_IMAGES]; to static std::vector<unsigned char> encodingBuffer[ImageSet::MAX_SUPPORTED_IMAGES]; This patch will be added to our next rel...
by k.schauwecker
Wed Jan 18, 2023 7:23 am
Forum: Nerian Support Forum
Topic: supported cameras : is Lt29059 supported?
Replies: 10
Views: 5789

Re: supported cameras : is Lt29059 supported?

andre wrote: Tue Jan 17, 2023 3:48 pm how we can order from you the pre-manufactired trigger cables?
"Basler and FLIR cameras we can provide pre-manufactured Y-shaped trigger cables."
Just let our sales representatives through the online form:
https://nerian.com/contact/
by k.schauwecker
Tue Jan 17, 2023 8:37 am
Forum: Nerian Support Forum
Topic: supported cameras : is Lt29059 supported?
Replies: 10
Views: 5789

Re: supported cameras : is Lt29059 supported?

This is interesting. The older data sheet that you linked before did not list USB3 Vision protocol as supported interfaces. If they have USB3 Vision support, then the cameras should in principal work. However, USB3 Vision is a complex standard and different manufacturers interpret it differently. He...