Could you share the settings file, which you can download from the maintenance page of the web interface?

Hi, has there been a significant time jump on the computers clock when it restarted? To me it looks like NTP is not syncing as the offset between the clocks is too high (almost 3 minutes). If you disable NTP sync in the settings and enable it again, does the synchronization start working again? Btw:...

Hi Luis,

I just sent you an email with return instructions.

Best regards,
Konstantin

Hi Luis, we have checked your configuration logs. Judging from the data, the most likely explanation is an electrical defect inside the camera. You would need to mail the camera to our office in Germany for it to be repaired. Before doing so, there is one last thing that you can try, which is to per...

Hi Luis,
we are testing your configuration and will get back to you shortly.

Regards,
Konstantin

Hi Andre,

unfortunately we do not provide pre-manufactured trigger cables for this camera. This means you would need to hand solder a matching cable according to the camera's GPIO port specifications. We can only provide cables for Allied Vision, FLIR and Basler.

Best regards,
Konstantin

Hi, Did I understand you correctly that you are using an external trigger source and not SceneScan's trigger output? How exactly have you wired the triggering? Can you confirm that you get more than 0.88 fps when connecting the cameras with this trigger setup to a PC? What about when you change the ...

Hi, I have found the problem. It is in imageprotocol.cpp line 304. This line should be changed from std::vector<unsigned char> encodingBuffer[ImageSet::MAX_SUPPORTED_IMAGES]; to static std::vector<unsigned char> encodingBuffer[ImageSet::MAX_SUPPORTED_IMAGES]; This patch will be added to our next rel...

andre wrote: ↑Tue Jan 17, 2023 3:48 pm how we can order from you the pre-manufactired trigger cables?
"Basler and FLIR cameras we can provide pre-manufactured Y-shaped trigger cables."

Just let our sales representatives through the online form:
https://nerian.com/contact/

This is interesting. The older data sheet that you linked before did not list USB3 Vision protocol as supported interfaces. If they have USB3 Vision support, then the cameras should in principal work. However, USB3 Vision is a complex standard and different manufacturers interpret it differently. He...