Nerian Support Forum

Hi all,

with our SceneScan Pro, we are unable to get a stable stream of data for more than a few seconds after (re)booting the camera (or none at all). The processing status is/quickly changes to "stopped", and we cannot get images in the Preview or Calibrate tabs.

We tried the firmware versions 7.0.0 and 7.1.3, with and without calibration, and after resetting the config to factory defaults.
The log after rebooting the camera is is attached.
We disabled DHCP client and server and use a fixed IP in our network.

Could you please share the full device configuration file, which you can download from the maintenance page?

Thanks for the response. The configuration is attached.

The cameras are running at a very odd resolution of 800 x 64 pixels. Is this intentional? It could be that the settings were falsely migrated from an earlier firmware version.

Could you load one of the Karmin2 Mono presets from the preset page?